Frequently
Asked Questions
Everything you need to know about our products,
quality standards, ordering process, shipping, and
Certificates of Analysis.
What is NIM BioLabs?
NIM BioLabs is a supplier of laboratory research compounds intended exclusively for scientific,
analytical, and research applications. We are committed to providing high-quality research
materials supported by independent third-party laboratory testing and transparent quality
documentation.
Who can purchase from NIM BioLabs?
Our products are intended for qualified researchers, laboratories, educational institutions, and
scientific professionals conducting legitimate laboratory research.
Are your products intended for human or veterinary use?
No. All products are Research Use Only (RUO) and are not intended for human consumption,
veterinary use, diagnosis, treatment, cure, or prevention of disease.
Why choose NIM BioLabs?
Independent third-party testing, batch-specific COAs, transparent quality standards, reliable
support, fast fulfillment, secure ordering.
How are your products tested?
Every production batch undergoes independent third-party analytical testing to verify identity and
purity.
What is a COA?
A laboratory report documenting product identification, batch number, analytical method, purity,
testing laboratory, and testing date.
Where are your products manufactured?
Manufactured by carefully selected partners and independently verified before sale.
How should products be stored?
• Store unopened vials refrigerated at 2–8°C (36–46°F).
• Protect from heat, light, and moisture.
• Keep in original packaging until laboratory use.
• Avoid repeated temperature fluctuations.
• Long-term storage may be at -20°C according to research protocol.
• Do not use if vial or seal is damaged.
What if my product arrives damaged?
Contact support immediately with photographs.
Accepted payment methods:
Visa, Mastercard, American Express, Apple Pay.
When is payment processed?
At secure checkout.
Can I modify or cancel my order?
Contact support immediately if the order has not shipped.
Will I receive an order confirmation?
Yes. An order confirmation is sent by email after the order is successfully placed.
How are products packaged?
Securely packaged to help protect product integrity.
Will I receive tracking?
Yes, by email after shipment.
Do you ship internationally?
We currently ship only within the United States.
Which carriers do you use?
We use multiple trusted shipping carriers based on destination and service availability.
When will my order ship?
Most orders ship the same business day.
Return policy:
Unopened products may be eligible for return in accordance with our Return Policy.
Wrong item?
Contact us immediately.
Lost package?
We will work with the carrier to investigate.
Where can I view COAs?
On the COA page organized by product and batch.
What information is included?
Product name, batch number, testing date, analytical method,
purity, and laboratory information.
Which laboratory performs testing?
Qualified independent third-party laboratories.
Why are batch numbers important?
They match reports to specific production lots.
Do I need an account?
No, guest checkout is available.
Is my information secure?
Yes, SSL encryption is used.
Forgot password?
Use the Forgot Password link on the login page.
How can I contact NIM BioLabs?
Through the Contact page or support email.
Support hours:
Monday–Friday, 9:00 AM–5:00 PM PST.
Do you ship internationally?
We currently ship only within the United States.
Which carriers do you use?
Multiple trusted shipping carriers
When will my order ship?
Most orders ship the same business day.